FAQ
Roller Doors
My handset is not working or has poor range.
- Change battery.
- Recode handset (refer below).
- Check for obstruction or interference to frequency.
- If Stanley handset, check to ensure that dip switches match up with receiver.
- Check that the unit is engaged on automatic operation.
- Ensure that power is turned on.
How do I code the handset?
- Please refer to Installation Manual for instructions.
Door Operates but fails to fully open or reverses before closing.
- Check manual operation for correct balance, not binding. Adjust if necessary.
- Spray silicone lubricant into tracks. Do not grease.
- Check/adjust safety sensitivity setting.
- Check limits.
My motor appears to be running slow.
- Clean and lubricate tracks otherwise call serviceman.
How do I operate my door manually in the event of a power failure?
- To disengage
- Pull manual release lever (red handle) downwards
- To engage
- Pull manual release lever (red handle)
What does our Warranty cover?
Please refer to the warranty policy in your installation / user manual.
My motor turns but the door does not move.
- Check that the motor is properly engaged and is not in manual operation mode.
Sectional Doors
How do I operate my door manually in the event of a power failure?
- Pull on red string, hanging from motor.
Door does not work but chain/belt goes around
- Re-engage door on to carrier.
The light flashes X times.
- Refer to Installation Manual FAQ section.
My handset is not working or has poor range.
- Change battery.
- Recode handset (refer below).
- Check for obstruction or interference to frequency.
- If Stanley handset, check to ensure that dip switches match up with receiver.
- Check that the unit is engaged on automatic operation.
- Ensure that power is turned on.
How do I code the handset?
- Please refer to Installation Manual for instructions.
Door Operates but fails to fully open or reverses before closing.
- Check manual operation for correct balance, not binding. Adjust if necessary.
- Spray silicone lubricant into tracks. Do not grease.
- Check/adjust safety sensitivity setting.
- Check limits.
My motor appears to be running slow.
- Clean and lubricate tracks otherwise call serviceman.
How do I operate my door manually in the event of a power failure?
- To disengage
- Pull manual release lever (red handle) downwards
- To engage
- Pull manual release lever (red handle)
What does our Warranty cover?
Please refer to the warranty policy in your installation / user manual.
My motor turns but the door does not move.
- Check that the motor is properly engaged and is not in manual operation mode.
Sectional Doors
How do I operate my door manually in the event of a power failure?
- Pull on red string, hanging from motor.
Door does not work but chain/belt goes around
- Re-engage door on to carrier.
The light flashes X times.
- Refer to Installation Manual FAQ section.
